Refund policy
At a glance
- You can request a return within 30 days of receiving your order.
- Change-of-mind returns must be unopened, unused, sealed and in the original packaging.
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Opened or used supplements are not eligible for change-of-mind returns.
This restriction does not apply where the product is faulty, damaged, incorrectly supplied, or otherwise fails to meet your statutory rights. - Please contact us before returning anything so we can provide the correct return instructions.
- For ordinary change-of-mind returns, you are responsible for return shipping costs.
- We do not provide return labels for ordinary change-of-mind returns.
- Approved returns are sent to our fulfilment partner in Utah, USA.
- UK and EU customers may also have statutory 14-day cancellation rights for eligible online purchases.
- If an item is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable legal requirements, your statutory rights are not affected.
- Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Returns
We offer a 30-day voluntary return period for eligible items. You have 30 days from the date you receive your order to request a return.
To qualify for a change-of-mind return, the item must be:
- unopened;
- unused;
- in its original sealed packaging; and
- accompanied by proof of purchase.
Opened or used supplements are not eligible for change-of-mind returns.
This restriction does not apply where the product is faulty, damaged, incorrectly supplied, or otherwise fails to meet your statutory rights.
How to start a return
Please contact us at support@gabadinisleep.com before returning an item so we can provide the correct return instructions.
For ordinary change-of-mind returns, customers are responsible for return shipping costs unless applicable law requires otherwise.
We do not provide return shipping labels for ordinary change-of-mind returns.
Approved returns should be sent to:
Gabadini Sleep – Returns
8152 South Welby Park Dr, STE B
West Jordan, Utah 84088
United States
**PLEASE DO NOT RETURN ITEMS WITHOUT FIRST CONTACTING US.**
Damaged, faulty or incorrect items
Please inspect your order when it arrives.
If an item is:
- damaged;
- defective;
- incorrect;
- missing; or
- otherwise not as described,
please contact us as soon as possible at support@gabadinisleep.com.
We will review the issue and provide the appropriate next steps.
Your statutory rights are not affected by this policy.
Non-returnable items
The following are not eligible for change-of-mind returns:
- opened supplements;
- partially used supplements;
- products with broken seals;
- products that have been used;
- gift cards; and
- any item clearly marked as final sale.
This does not prevent you from exercising statutory rights where an item is faulty, damaged, incorrectly supplied, or otherwise does not comply with applicable law.
Sale items
Discounted items may be returned if they meet the same eligibility requirements as other change-of-mind returns:
- unopened;
- unused;
- sealed; and
- in their original packaging.
Items clearly marked as final sale are not eligible for change-of-mind returns.
Exchanges
If you would like a different item, please contact us before returning your order.
In most cases, the simplest option is to return the eligible item and place a new order once the return has been accepted.
United Kingdom cancellation rights
If you are a consumer in the United Kingdom and purchase goods online, you may have a legal right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After notifying us that you wish to cancel, you must return the goods within 14 days.
For eligible statutory cancellations:
- we will refund the product price;
- we will refund the cost of standard outbound delivery where required by law;
- we are not required to refund any additional amount paid for express or premium delivery beyond the cost of the least expensive standard delivery method offered; and
- you may be responsible for the cost of returning the goods unless applicable law requires otherwise.
Where sealed goods are not suitable for return for health protection or hygiene reasons, the statutory right to cancel may cease once the goods have been unsealed.
These rights are separate from, and in addition to, our voluntary 30-day return policy.
European Union cancellation rights
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After notifying us that you wish to cancel, you must return the goods within 14 days.
For eligible statutory cancellations:
- we will refund the product price;
- we will refund the cost of standard outbound delivery where required;
- we are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery; and
- you may be responsible for return shipping costs unless applicable law requires otherwise.
Where sealed goods are not suitable for return for health protection or hygiene reasons, the statutory right to cancel may cease once the goods have been unsealed.
These rights are separate from, and in addition to, our voluntary 30-day return policy.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method unless otherwise required.
Please allow time for your bank or payment provider to process and post the refund.
Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires us to refund standard outbound delivery costs.
If you do not see your refund within a reasonable period after approval, please contact us at:
Questions
If you have any questions about a return, refund, cancellation or damaged item, contact us at: