FAQ
Orders & Shipping
Where do you ship from?
All orders are fulfilled from the United States via our fulfillment partner. This allows us to maintain consistent quality control and inventory handling.
How long does shipping take?
Orders are typically processed within 1–2 business days, but generally within 24 hours. Delivery times vary depending on destination and carrier and are provided as estimates at checkout.
Do you ship internationally?
We currently ship to the United States and the United Kingdom.
International delivery times may vary, and customers are responsible for any applicable customs duties or import fees.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date you receive your order.
To be eligible for a return, items must be:
-
- Unopened
- Unused
- In original sealed packaging
- Accompanied by proof of purchase
Can I return opened supplements?
No.
For safety and hygiene reasons, opened or used supplements cannot be returned, including where statutory cooling-off periods would otherwise apply.
Who pays for return shipping?
Customers are responsible for return shipping costs.
We do not provide return shipping labels.
When will I receive my refund?
Refunds are processed after returned items are received and inspected.
If approved, refunds are issued to the original payment method. Original shipping charges are non-refundable.
Subscriptions
Do you offer subscriptions?
Yes. Some products are available as a Subscribe & Save option.
Subscriptions are optional and one-time purchase is always the default.
What is the subscription discount?
Subscriptions currently offer a 10% saving compared to one-time purchases.
Subscription discounts do not stack with other offers or discount codes.
How often will I receive my subscription?
Most subscriptions are set to 60-day intervals, with some products offering a 90-day option, depending on typical usage.
Can I cancel my subscription?
Yes. Subscriptions can be cancelled at any time, with no penalty.
To avoid being charged for the next shipment, cancellations must be made before the order cutoff, which is communicated in your subscription confirmation.
How do I manage or cancel my subscription?
You can manage or cancel your subscription through your customer account or by contacting us at support@gabadinisleep.com.
Products & Safety
Are your supplements sedatives or sleep aids?
No.
We do not make sedatives or knockout formulas.
Our supplements are designed to support specific systems involved in sleep, not override the body’s natural regulation.
Will these products cure my sleep problems?
No.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Not everyone needs supplements, and not everyone needs the same type of support.
Can I take multiple products together?
Some products are designed to be used together, while others may not be necessary in combination.
If you’re unsure, we recommend reviewing our How to Choose guidance or speaking with a qualified healthcare professional.
Practitioners
Do you work with practitioners?
Yes.
We provide a practitioner-only platform offering structured diagnostics, tools, and optional supplement integration.
Access is limited and available by registration only.
Are supplements required for practitioner use?
No.
Supplements are optional tools, not a requirement. Practitioners may choose to integrate them—or not—based on their own judgment.
Support & Contact
How can I contact you?
For any questions about orders, returns, subscriptions, or products, contact us at:
support@gabadinisleep.com
Please include your order number if your enquiry relates to a purchase.